Customer Service & FAQ
Q. In GAMES, I am unable to login with Facebook. I can play
as a guest.
Ans. Make sure that you have the latest version of games. Switch off your phone and switch in on. Launch games and login with Facebook. If you are unsuccessful, install or update the latest version of Facebook application on your device. Launch the Facebook app and login using your Facebook account. If you are not able to connect to Facebook, contact Facebook. If you have successfully logged-in, then launch games and login with Facebook.
Q. I am always losing. The dealer never gives me good card.
The card distribution is completely random. It is just plain luck who gets what cards. Rummy requires luck, skill and judgement. Some players are very smart. It is advised that you should play with caution. a.If you are losing continuously on a table, you should change the table. b.Do not play with same group of people. May be they are telling each other their cards. We wish you best of luck.
Q.In the morning I had 64 lac chips. When I logged in again in the evening, it shows only 300 chips. Where did my chips go?
If you find that your account is hacked or chips stolen, you should register you complaint at [email protected]. You must provide this info: Number of chips you had with date and time, Number of chips afterwards with date and time. Your Rummy id or fb id. It is not always possible to find out in which account your chips were transferred. Even if we are able to trace the user who received the chips, we can not remove chips from his account on the basis of your complaint. You may get the chips back or get only a fraction of chips back. *We do not provide support to the users that have un-authorized transfers of chips. Un-authorized transfers encourage hacking and phishing. * If you have purchased chips through Rummy Master and lost chips due to hacking, then in many cases, games will give you the chips.rsi
Q. When I play games, it shows that my device has low memory.
When you play games, a lot of information is continuously stored on your phone. This requires spare memory in your phone. Try this: Install the latest version of games, Delete some apps that you do not require, When using Rummy make sure to stop apps running in the background. If the problem is not solved, please understand that your device has low memory, there is hardly anything we can do.
Q. I was playing games on a table with high boot value. Two players formed a team and cheated me. Please return my chips.
You must understand that millions of user join games every day. Some resort to all possible tricks to win. For us, it is not possible to 100 per cent control or block such activities. We do not compensate any user. It is your own responsibility to be careful. a.You must be aware of the pot limit, and b.When you take the side show, the opponent may tell your cards to other players.
Q. I have purchased chips but I did not get the chips.
If your purchase is accepted, you will get a purchase order with date and time of purchase. You will receive chips in the same account that you used while making the purchase. If you did not get the chips within 24 hours, register you complain at [email protected] and provide the purchase order, date and time and your game or Facebook id number. If you did not get the purchase order, in most cases your order was not accepted. You can not use Debit card (except HDFC debit card) or ATM for the purchase. If amount has be debited to your account, wait for 2 or 3 days and the amount will be credited back to your account.on of games. Switch
Q. Why did you block by account?
We block games accounts if we find your involvement in phishing, hacking, any illegal activity, un-authorized transfers, transmitting repetitive messages (spamming), advertising and soliciting and posting any objectionable and offensive information. If blocked, you will see zero chips in your account. If you are blocked for phishing, hacking, illegal activity or un-authorized transfers, your ban will be permanent. In some cases, on your request, the ban may be removed after resetting your chips.
Q.How to get chips?
Click the "shop" button at the bottom right corner of the game hall or Click the "ADDCASH" button after wallet counters ,then open the purchase page and you can get chips.
Q.How to pay?
1.You need to install "Pytam" wallet on your 2.You need to have a credit card or a bank 3.You need an UPI Any one of the above is sufficient.
Q.How soon will the payment arrive?
you can receive chips within 0-30 minutes after successful payment, but the spectific time is according to the processing time of PyTAM and bank.
Q.Where can you draw chips after the successful payment?
When you make a successful purchase, for the safety of your account, please come to the game hall' "BANK" to withdraw chips. The first time you use the BANK function, you need to bing your phone number, please complete the password setting according to the prompts.
Q.How to cancel payment:
A. When you make a successful payment, you can contact our customer service number: +91 8766399373 or email: [email protected] to cancel the purchase before you receive the chips. We cancel the transaction for you unconditionally after receiving your request for cancellation of the transaction, and the money you pay will be returned to your account within 7 working days. B. When you pay successfully and receive game props, without any consumption, you can contact our customer service number: +91 8766399373 or email: [email protected] to cancel the purchase, we will first clear the props that you have purchased successfully, and then return the payment you paid to your account within 7 working days. C. When you receive the game props after successful payment, some props are consumed in the game, you can contact our customer service telephone number: +91 8766399373 or email: [email protected] to cancel the purchase, we will refund you the unconsumed props according to the same value you pay, and will recover these props in the game at the same time. D. Irrevocable transaction: when you receive the game props after successful payment, and consume the props in the game, as approval of the current transaction, we can not cancel the transaction for you, nor can we refund you.
Q.Problem handling
Please contact [email protected] if you have any recharge or withdrawal questions. Please explain your problem in your email , and submit your game account and ID.
Ans. Make sure that you have the latest version of games. Switch off your phone and switch in on. Launch games and login with Facebook. If you are unsuccessful, install or update the latest version of Facebook application on your device. Launch the Facebook app and login using your Facebook account. If you are not able to connect to Facebook, contact Facebook. If you have successfully logged-in, then launch games and login with Facebook.
Q. I am always losing. The dealer never gives me good card.
The card distribution is completely random. It is just plain luck who gets what cards. Rummy requires luck, skill and judgement. Some players are very smart. It is advised that you should play with caution. a.If you are losing continuously on a table, you should change the table. b.Do not play with same group of people. May be they are telling each other their cards. We wish you best of luck.
Q.In the morning I had 64 lac chips. When I logged in again in the evening, it shows only 300 chips. Where did my chips go?
If you find that your account is hacked or chips stolen, you should register you complaint at [email protected]. You must provide this info: Number of chips you had with date and time, Number of chips afterwards with date and time. Your Rummy id or fb id. It is not always possible to find out in which account your chips were transferred. Even if we are able to trace the user who received the chips, we can not remove chips from his account on the basis of your complaint. You may get the chips back or get only a fraction of chips back. *We do not provide support to the users that have un-authorized transfers of chips. Un-authorized transfers encourage hacking and phishing. * If you have purchased chips through Rummy Master and lost chips due to hacking, then in many cases, games will give you the chips.rsi
Q. When I play games, it shows that my device has low memory.
When you play games, a lot of information is continuously stored on your phone. This requires spare memory in your phone. Try this: Install the latest version of games, Delete some apps that you do not require, When using Rummy make sure to stop apps running in the background. If the problem is not solved, please understand that your device has low memory, there is hardly anything we can do.
Q. I was playing games on a table with high boot value. Two players formed a team and cheated me. Please return my chips.
You must understand that millions of user join games every day. Some resort to all possible tricks to win. For us, it is not possible to 100 per cent control or block such activities. We do not compensate any user. It is your own responsibility to be careful. a.You must be aware of the pot limit, and b.When you take the side show, the opponent may tell your cards to other players.
Q. I have purchased chips but I did not get the chips.
If your purchase is accepted, you will get a purchase order with date and time of purchase. You will receive chips in the same account that you used while making the purchase. If you did not get the chips within 24 hours, register you complain at [email protected] and provide the purchase order, date and time and your game or Facebook id number. If you did not get the purchase order, in most cases your order was not accepted. You can not use Debit card (except HDFC debit card) or ATM for the purchase. If amount has be debited to your account, wait for 2 or 3 days and the amount will be credited back to your account.on of games. Switch
Q. Why did you block by account?
We block games accounts if we find your involvement in phishing, hacking, any illegal activity, un-authorized transfers, transmitting repetitive messages (spamming), advertising and soliciting and posting any objectionable and offensive information. If blocked, you will see zero chips in your account. If you are blocked for phishing, hacking, illegal activity or un-authorized transfers, your ban will be permanent. In some cases, on your request, the ban may be removed after resetting your chips.
Q.How to get chips?
Click the "shop" button at the bottom right corner of the game hall or Click the "ADDCASH" button after wallet counters ,then open the purchase page and you can get chips.
Q.How to pay?
1.You need to install "Pytam" wallet on your 2.You need to have a credit card or a bank 3.You need an UPI Any one of the above is sufficient.
Q.How soon will the payment arrive?
you can receive chips within 0-30 minutes after successful payment, but the spectific time is according to the processing time of PyTAM and bank.
Q.Where can you draw chips after the successful payment?
When you make a successful purchase, for the safety of your account, please come to the game hall' "BANK" to withdraw chips. The first time you use the BANK function, you need to bing your phone number, please complete the password setting according to the prompts.
Q.How to cancel payment:
A. When you make a successful payment, you can contact our customer service number: +91 8766399373 or email: [email protected] to cancel the purchase before you receive the chips. We cancel the transaction for you unconditionally after receiving your request for cancellation of the transaction, and the money you pay will be returned to your account within 7 working days. B. When you pay successfully and receive game props, without any consumption, you can contact our customer service number: +91 8766399373 or email: [email protected] to cancel the purchase, we will first clear the props that you have purchased successfully, and then return the payment you paid to your account within 7 working days. C. When you receive the game props after successful payment, some props are consumed in the game, you can contact our customer service telephone number: +91 8766399373 or email: [email protected] to cancel the purchase, we will refund you the unconsumed props according to the same value you pay, and will recover these props in the game at the same time. D. Irrevocable transaction: when you receive the game props after successful payment, and consume the props in the game, as approval of the current transaction, we can not cancel the transaction for you, nor can we refund you.
Q.Problem handling
Please contact [email protected] if you have any recharge or withdrawal questions. Please explain your problem in your email , and submit your game account and ID.
